Core service
Managed IT services, run security-first
Managed IT means Z1 becomes your IT department for a flat monthly fee — helpdesk, device management, patching, monitoring, vendor coordination, and documentation. Ours is security-first: every routine task follows one of 60 written procedures, so daily IT quietly builds the security posture your insurer expects.
Get My Free Gap AnalysisWhat's included
- Business-hours helpdesk by phone, email, and portal — staffed locally
- Microsoft 365 managed end-to-end, from licenses to security settings
- OS and application patching on every device, verified monthly
- 24/7 infrastructure monitoring with automated alerting
- Employee onboarding and offboarding done properly, every time
- Complete environment documentation you own — diagrams, configs, runbooks
- Vendor coordination: we call your ISP and software vendors so you don't
- Monthly report in plain English: what happened, what's patched, what's next
Who it's for
Tri-Valley businesses from roughly 10 to 150 employees that want IT handled — especially those with cyber insurance or compliance obligations, where 'handled' has to be provable.
Medical practices · CPA & tax firms · Dental offices
See plans & pricing for how this maps to Z1 Secure and Z1 Complete.
How it works
Assess
The free gap analysis maps your environment and your insurance application, so the plan is scoped to reality — not a template.
Onboard
A structured 30-day onboarding: we document everything as we take it over, secure the obvious gaps first, and keep your team working throughout.
Run and prove
Day-to-day support plus monthly reporting and continuously maintained documentation — evidence, not assurances.
Common questions
Do you replace our current IT person, or work with them?
Either. Fully managed means we're your IT department. If you have a good internal person who's stretched thin, co-managed IT keeps them in place and adds our security layer behind them — with a written split of responsibilities so nothing falls between two teams.
What are your actual response times?
Most tickets are answered within the hour during business hours, and critical issues on our Complete plan carry a 30-minute response commitment. On-site is same-day across the Tri-Valley — we're in Pleasanton, so most client offices are a 10-to-20-minute drive, not a dispatch decision.
How does your pricing work?
Flat monthly pricing per user — no hourly surprises, no invoice for every phone call. Where you land depends on headcount and how much compliance evidence your business needs, which is exactly what the free gap analysis scopes. You'll leave it knowing what you need, what you already have, and what closing the gap costs.
We already have an IT provider. How painful is switching?
Less than staying with the wrong one. Onboarding is a structured 30-day process: we document your entire environment as we take it over, so you end up with something most businesses have never had — a complete, written record of your own IT. Your old provider's cooperation helps but isn't required; we've onboarded plenty of clients whose previous IT person simply vanished.
Find out what 'handled' should look like
Start with the free gap analysis — 30 minutes, plain English, and you keep the findings.
Get My Free Gap Analysis30-minute findings presentation. No obligation.